Haivenu Vietnam: Licensed and Secure International Tour Operator

Haivenu Vietnam is a fully licensed international tour company, proudly affiliated with prestigious organisations such as the Vietnam Tourism Association (VITA), the Pacific Asia Travel Association (PATA – Vietnam Chapter), and the American Society of Travel Agents (ASTA). These affiliations showcase Haivenu’s commitment to maintaining high standards in the global tourism industry.

We are licensed by the Vietnam National Authority for Tourism (VNAT) as an International Tour Operator, holding licence number 0086/2002/TCDL-GP LHQT. This licence requires us to place a substantial cash bond in a secure account, which is held jointly by Haivenu and VNAT. The funds in this account are reserved exclusively for compensating clients if a dispute arises during a tour. VNAT strictly regulates the use of this bond, ensuring that no money can be withdrawn for any purpose other than compensating clients. Additionally, if compensation is paid, Haivenu is obligated to immediately replenish the bond to its original level.

To guarantee fair and transparent treatment for all parties, Haivenu has implemented a Complaints Procedure that includes the option for dispute resolution by a neutral arbitrator. This process provides clients with reassurance, knowing that their concerns will be addressed fairly and impartially.

Since Haivenu’s founding in 2000, we have maintained a stellar reputation for client satisfaction and have never had to activate the Complaints Procedure or withdraw funds from the bond account. Our track record reflects our dedication to delivering exceptional travel experiences and our unwavering commitment to customer care.

By choosing Haivenu, you are not only opting for an experienced and reputable tour operator, but you are also ensuring a secure and transparent travel experience, backed by legal and financial safeguards. For further details on our licensing and policies, including our Complaints Procedure, you can refer to the relevant sections in our Booking Conditions.