The Haivenu is a tiny yet remarkable orchid that flourishes on the limestone cliffs of Halong Bay, located in the breathtaking northeast of Vietnam. Despite its delicate appearance, this resilient plant thrives in extreme conditions, clinging to sheer rock faces under the relentless heat of the sun and enduring torrential rain. It is a testament to nature’s determination and adaptability.
Beyond its natural beauty, the Haivenu orchid serves as the symbol of our company, embodying the core values and aspirations that define who we are. Like the orchid, Haivenu Travel is rare and exceptional—one of the few travel companies that offers truly tailor-made, luxury private tours in Vietnam while maintaining competitive and affordable pricing.
Our Philosophy and Commitment
The tenacity of the Haivenu orchid inspires our dedication to excellence. At Haivenu Travel, we uphold the highest standards of quality and service, ensuring that every detail of your journey is meticulously crafted. For us, no request is too small, and no challenge is too great.
The Haivenu logo also serves as a constant reminder of our commitment to environmental conservation. We encourage our clients to embrace sustainable tourism by visiting eco-friendly projects, supporting local communities, and traveling with “light footsteps” to minimize environmental impact. Vietnam’s natural beauty and cultural richness are treasures we strive to preserve for future generations.
Crafting Authentic Vietnam Experiences
Our mission is to provide personalized, top-quality tourism that reveals the heart and soul of the real Vietnam. We steer away from crowded tourist hotspots, guiding our guests toward unspoilt landscapes, hidden gems, and unique cultural experiences. Through immersive encounters with local traditions and daily life, we ensure each journey is not only memorable but also deeply meaningful.
We hope the image of the Haivenu reminds you of the essence of Vietnam: a country that is exciting, exotic, safe, and welcoming. Just as the orchid symbolizes beauty and resilience, we strive to deliver travel experiences that are as exceptional and enduring as the Haivenu itself.
By choosing Haivenu Travel, you are not only embarking on a luxurious and authentic adventure, but also supporting a philosophy of sustainability, quality, and cultural respect.
Our People
At present, we have nineteen specialists who work as a tightly-knit team totally committed to responsible tourism. Apart from our housekeeper, all are university graduates and all speak fluent English.
Managing Director: Ha (Ms. Vo Thi Bich Ha, B.A. English, Dalat)
After several years in the tourism business, Ha founded Haivenu on Christmas Day, 2000. Since then, she has established it as a successful international tourism company and Vietnam’s leading specialist tour operator. Apart from running the business and training the staff, she’s an excellent swimmer, a talented painter and an aficionado of rock music. She has ambitious plans for Haivenu – she’s already opened a branch in Ho Chi Minh City and plans further offices in the UK, Cambodia and Thailand. She runs the company as a family, but insists on the highest standards of professionalism.
Sales Manager: Thu (Ms. Duong Minh Thu, Hanoi)
Thu is a cheerful soul, who is a welcome addition to our staff. She hails from the coastal city of Hai Phong which is the gateway to Halong Bay and home to an astounding variety of Vietnamese foods. Cooking and cuisine are a particular passion for Thu, and she loves to learn new dishes and sharing her culinary skills with new friends. She and her loving husband have a new baby which has brought both unexpected challenges and joys. She loves the travel industry for introducing her to other peoples and cultures, for the chances to see other parts of the world and for making her a more self-confident, optimistic, and thoughtful person.
Tour Operator: Linh (Ms. Luu Thuy Linh, Ho Chi Minh)
As a shy teenager, Linh chose to study at Ho Chi Minh University of Culture, opening the door for destiny to lead her into a career in tourism. Along the way, she has realized how much she loves travel and how meaningful it is. At Haivenu Tours, she is delighted to be able to put to use English – which she studied so hard – to interact with clients. While she loves to learn about different places and cultures, what makes her work meaningful is the opportunity to introduce the beauty of her home Vietnam, and Southeast Asia, to people from around the world.
Customer Relations: Trang (Ms. Do Thi Trang, Ha Noi)
Growing up near the Ma River in coastal Thanh Hoa Province, Do Thi Trang nurtured a hunger to explore other regions around Vietnam. Studying tourism in Hanoi, she met her boyfriend who became the perfect partner for motorbike adventures around northern Vietnam’s mountain passes, terraced fields and ethnic minority villages. Trang learned from her mother a chef’s discriminating tastes, and expanded her kitchen repertoire by working at a fine-dining restaurant. The youngest in her family, she admits to being pampered, but says her choice to join Haivenu, even amid bustling Hanoi far from her hometown, has brought her a peaceful place to pursue her career.
Branch Office Manager: Thanh Ha (Ms. Ngo Thanh Ha, Ho Chi Minh City)
Ha’s family home is a typical Mekong Delta house, with a garden by a canal. However, her family moved to Ho Chi Minh City when she was a child, where she grew up with two sisters and one naughty little brother. Everyone in her house says just what they are thinking, a trait to which she attributes the closeness of her family. With a respectable collection of romance and detective novels, she says reading warms her heart. Her thirst for travel is unquenchable, and in her position at Haivenu Tours she takes great pleasure in working one-on-one to design the optimal itinerary for every client.
Tours Operator: Son (Mr. Phan Duc Son, Ho Chi Minh City)
Proud to be Saigonese, Son considers his joyful and open personality an expression of this bustling, vibrant urban centre in southern Vietnam. With a background as an international business major and now the youngest member of Haivenu Tours, Son brings a sparkling ambition to the tourism industry. He devotes considerable time to travelling and reading, building up his practical knowledge and experience, which are well utilised in the professional environment of his new work family at Haivenu Tours. His friendly and cheerful personality endears him to colleagues and clients alike, and you can be confident of enjoying your time travelling under his care.
Accountant: Hanh (Ms. Pham Thi Hanh, Ho Chi Minh City)
Hanh graduated from the University of Finance & Accounting in Ho Chi Minh City and joined Haivenu in 2008. She loves her work as an accountant, although even she occasionally gets a headache from all those numbers. After the numbers are in their proper places, she enjoys music, coffee shops and going out with friends for karaoke or a movie. When she has a chance to escape the city, she heads for the beach, or rounds up her friends for a tour. “The more we travel, the more we learn,” she says; a guiding ideal from her childhood world travel dreams to her work today.
Accountant: Nguyet (Ms. Tran Thi Thu Nguyet, Ho Chi Minh City)
Thu Nguyet, a graduate of the University of Finance and Marketing, is a 7 year resident of Ho Chi Minh City and loves the friendliness of the city’s inhabitants. Ho Chi Minh City is her second home; every couple of months she goes back to visit her parents in the Central Highlands province of Gia Lai. When stressed from her work as an accountant for Haivenu, she finds a chance to travel, appreciating the special beauty and lifestyles she finds at each destination. She intends to spend more time discovering the rest of Vietnam, and travelling abroad to explore other cultures and gain experience.
Tour operator: Mai Sen (Ms. Nguyen Thi Mai Sen, Hanoi)
Mai Sen was born in Bac Ninh Province just outside Hanoi, home to many temples and traditions, perhaps most notably Quan Ho folk singing. As it happens, Mai Sen is a passionate singer of Quan Ho. These folk melodies express the range of human emotions, and she won’t miss an opportunity to perform Quan Ho for visitors. Her name combines the words for apricot and lotus blooms; beautiful and artistic. Travel has long been her hobby, and she thrives in the disciplined work environment at Haivenu. Like most truly excellent performers, she is also a careful listener – and a perfect fit for Haivenu Customer Relations.
Cashier/legal adviser: Sam (Ms Nguyen Thi Quynh Sam)
Sam another arrival straight from University in Phu Yen, a province nearly a thousand kilometres away to the south. A couple of months ago, she decided Haivenu was the only company for her and moved to Hanoi to join us. Unusual in Vietnam, she’s fiercely independent. She travelled north alone and refused all offers of help from her family in finding accommodation – not bad for a young lady who hadn’t been much further than her home town. Sam has already settled into city life and is making new friends. She’s currently improving her English in evening classes – she’s ambitious as well.
Tour Operator: Bich Phuong (Ms. Phung Bich Phuong, Hanoi)
Growing up just outside of Hanoi, Phuong enjoyed flying kites and dreamed of exploring life in the wider world. Her choice to study tourism gave her just that opportunity. Having worked in tourism sales and as a guide, in both Hanoi and Ho Chi Minh City, she is now married with a daughter and settled back in Hanoi. A street food fanatic, she knows Vietnam’s destinations by their flavours. Hoi An and the Mekong Delta top her list of places to return to, and in the meantime she’s eager help you discover everything that Vietnam has to offer.
Company Details
Haivenu’s registration details, licence to operate, and company information:
Haivenu Vietnam:
Haivenu is a registered Vietnamese company affiliated to the Vietnam Tourism Association (VITA), the Pacific Asia Travel Association (PATA – Vietnam Chapter), and the American Society of Travel Agents (ASTA). We are a private business, one of the first travel agents to be granted an official international operating licence by the Vietnamese government. Our registration details are below.
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Company Registration |
|
| Company registration number | 01020001719 |
| Date of Registration | 25th December 2000 |
| Registration authority | People’s Committee of Hanoi City, Dept. of Planning and Investment, Business Registration Office |
| International Licence | |
| Inbound Licence number | 01-300/2014/TCDL-GP LHQT |
| Date of issue | 10th July 2014 |
| Issuing authority | Vietnam National Administration of Tourism (VNAT) |
| Bonding Account | 0010000240122 |
| At | Vietcombank |
| Company contact details | |
| Company name | Haivenu Company Limited |
| Head office in Hanoi | 21 Chau Long Street, Ba Dinh, Ha Noi, Vietnam |
| Telephone | (++84) 24 39272917 |
| Facsimile | (++84) 24 39272916 |
| enquiry@haivenu-vietnam.com | |
| Web sites | www.haivenu-vietnam.com |
Guidelines for Direct Dialling to Vietnam
To ensure seamless communication, follow these instructions based on your location when dialling numbers in Vietnam:
a) Dialling from Outside Vietnam
- Use your country’s international dialling prefix (e.g., 00 in the UK or 011 in the USA) before dialling the number.
- For example, to call the Hanoi office from the USA, dial: 011 84 24 3927 2917.
- Here, 84 is Vietnam’s country code, and 24 is the area code for Hanoi.
b) Dialling Within Vietnam (Outside the City or Town)
- Use the local area code, preceded by a zero.
- For instance, when calling the Hanoi office from another city in Vietnam, dial: 024 3927 2917.
c) Dialling Within the Same City or Town
- Simply dial the number without the area code.
- For example, when calling the Hanoi office from within Hanoi, dial: 3927 2917.
- Important Note: When using a mobile phone, always include the local area code, even when dialling within the same city. For Hanoi, this means dialling: 024 3927 2917.
d) Dialling Mobile Phones
- From Abroad: Use your country’s international dialling prefix, followed by Vietnam’s country code (84) and the mobile number.
- Example: To call a Vietnamese mobile number (0913123456) from the USA, dial: 011 84 913123456.
- Within Vietnam: Simply dial the mobile number directly, without adding any area or country codes (e.g., 0913123456).
By adhering to these simple guidelines, you can ensure your calls connect smoothly, regardless of your location or the type of number you’re dialling.
