The booking process:
This can be as long or as short as you wish. If you’re happy with your first draft as it is, that’s fine. If you want to spend a week, a month or more adjusting and refining it, that’s fine too. You won’t be hassled to make a deposit, and we won’t be cross if you decide not to book with us at the last minute.

With each revision of your Vietnam holiday package, you’ll always get a revised price which may be higher or lower – no ‘extra’ charges other than those related directly to your requests will creep in. The price will always be firm, and no surcharges or ‘extras’ will appear later on.

We don’t charge for the design and development process no matter how long it lasts, and you’ll be under no obligation.

Making a booking
Once you’ve agreed the itinerary, the first commitment you make is to pay a deposit. For your protection, our operating licence requires us to maintain a secure bond that the Vietnam National Tourism Authority can use to compensate you if we fail to fulfil our obligations to you.

We’ll ask you to transfer the deposit to our account at our bank – we’ll provide all necessary SWIFT codes and intermediary bank details to ensure rapid transit. Once it arrives, usually within two or three working days, we’ll confirm its receipt and begin making firm reservations for you.

It’s up to you when you do this – it can be almost up to the date of your arrival if you wish. However, there are several ‘peak periods’ in Vietnam when major festivals and events limit the availability of transport. Furthermore, most service providers and hotels in Vietnam won’t accept ‘provisional’ bookings.

If you want to be sure of getting what you want, the earlier you book the better.

We don’t charge for making changes after booking
Unlike most travel operators, paying a deposit or the full cost of a tour doesn’t mean surcharges if you want make amendments to your itinerary. With Haivenu, you can carry on the drafting process as long as you like – the price will go up and down according to the amendments you want, but nothing will be added for making modifications.

You’ll also find that, compared to other Vietnam tour companies, our cancellation policy is both fair and generous.

Booking Conditions
The full text of our
booking conditions will provide you with detailed information about the process and methods of payment, and we’ll be pleased to help if anything is unclear.