TRAVEL WITH CONFIDENCE
Guidance on private tour bookings, itinerary changes, cancellations and refund enquiries — with clear next steps when you need assistance.
Explore the policyReview the terms supplied with your individual proposal and booking confirmation.
Contact the Haivenu team to discuss changes or questions about your trip.
Confirm the services and conditions applying to your own itinerary.
KNOW BEFORE YOU TRAVEL
Every tailored trip can involve different services, travel dates and suppliers. The specific conditions provided with your written quotation and booking confirmation should be reviewed before you confirm your arrangements.
Submitting a tour enquiry is not itself a confirmed booking. Your written quotation and booking confirmation should identify the itinerary, included services, payment arrangements and conditions relevant to your trip.
Please review these details and ask our team to clarify anything that is unclear before making a payment or confirming your arrangements.
If you would like to change dates, destinations, accommodation or other services, please contact us with your updated preferences as early as possible.
Requested changes are subject to availability and the terms of the services involved. Any relevant price difference or change conditions should be reviewed before you approve a revised itinerary.
If you need to cancel your trip, email our team and include your booking reference (if available), lead traveller name and departure date.
Cancellation conditions and any applicable charges depend on the terms accepted for your particular booking and the arrangements made with suppliers. Please refer to your written confirmation for those details.
For a refund enquiry, please provide your booking details and explain the reason for your request. The outcome will depend on the applicable booking terms, services already arranged, supplier conditions and any legal rights that apply.
If a refund is approved, our team will advise you of the method and expected processing arrangements in writing. This page does not promise a fixed refund amount or processing period.
Weather, transportation changes, local restrictions or other unforeseen events may affect travel arrangements. If your itinerary is affected, contact our team so we can discuss available alternatives.
Any alternative plan may depend on local conditions, availability, supplier requirements and the terms of your booking.
For booking changes, cancellation enquiries or questions about the terms for your trip, contact our team and share the relevant details. Please do not send sensitive payment card information by email.
Email: enquiry@haivenu-vietnam.com
For other travel questions, you can also visit our Frequently Asked Questions page.
WE ARE HERE TO HELP
A simple way to get guidance on booking changes, cancellations or refunds.
Send your request to our travel team by email.
Include your name, travel date and booking reference if available.
Our team will advise you based on the relevant arrangements and terms.
PERSONAL TRAVEL SUPPORT
Our travel team can help you understand your booking arrangements and discuss the next steps for your request.
Please note: This page provides general travel-service guidance, not a universal cancellation or refund schedule. Review the specific terms issued for your booking. Nothing here is intended to limit rights you may have under applicable law.
Explore private tour planning