Plan Your Vietnam Journey with Confidence

Choose a tour you like or tell us where you would like to travel. Send your enquiry with approximate dates and group size so our team can discuss suitable options.

Contacting us early is helpful, especially if your dates are fixed or you have particular accommodation and activity preferences. You can also enquire when your dates are still flexible.

Not necessarily. An approximate month or travel window is enough to begin a conversation. Please indicate whether your schedule is flexible.

Yes. Private and tailor-made travel can be planned around your preferred destinations, interests, pace and available time. Share what matters most to you when you enquire.

You can request a journey combining northern, central and southern destinations. The most suitable route will depend on your available days and preferred travel pace.

A published itinerary can be a starting point for your enquiry. Tell us which places or experiences you would like to change, add or remove so we can discuss a revised proposal.

The services included depend on your selected itinerary and quotation. Please review the written inclusions and exclusions for accommodation, transfers, guides, meals, entrance fees and other activities before confirming.

Deposit amounts, due dates and payment instructions should be confirmed in your individual written quotation or booking terms. Please contact our team before making any payment.

Available payment methods and any related fees should be confirmed with our team for your specific booking. For your security, only use the payment details supplied through an official Haivenu communication.

Tell us your preferred accommodation standard and transport needs when requesting a quotation. Any arrangements included in your proposal will be listed clearly for your review.

You can include airport pick-up and drop-off in your enquiry. Whether a transfer is included or priced separately will be stated in the proposed itinerary.

You can request activities, accommodation and a travel pace suited to your family. Please mention the children’s ages and any requirements that may affect the itinerary.

Please share any dietary, mobility or accessibility needs before booking. Our team can discuss practical options and advise which arrangements must be confirmed with individual suppliers.

Please contact us as soon as your plans change. Whether changes are possible and whether fees apply depends on your booking arrangements and supplier conditions.

Cancellation and refund conditions depend on the booking terms and services involved. Please request and review the specific written terms before confirming or paying for your tour.

The level of local assistance and contact arrangements depends on the services in your confirmed itinerary. Please ask our team to explain the support available for your particular journey.

You can email enquiry@haivenu-vietnam.com with your name, intended travel dates and tour details so the team can identify your enquiry.